Refund policy

30-Day Returns

We want you to love your setup. If you are not happy with your purchase, you can request a return within 30 days of delivery.

To be eligible, items must be unused, in the same condition you received them, and in their original packaging. You will need your order number as proof of purchase.

How to Start a Return

Email us at stillworkstore@gmail.com with your order number and the item(s) you would like to return. We will reply within one business day with return instructions and the return address. Items sent back without first contacting us cannot be accepted.

Damaged, Defective, or Wrong Items

Please inspect your order when it arrives. If an item is damaged, defective, or not what you ordered, email us within 7 days of delivery with your order number and a photo. We will send a free replacement or issue a full refund, at no cost to you.

Return Shipping

For returns due to our error (damaged, defective, or wrong item), we cover the cost. For all other returns, the customer is responsible for return shipping costs.

Bundles

Bundles are priced as a set. To return a bundle for a full refund, all items in the bundle must be returned. If you return only part of a bundle, the refund will be based on the regular price of the items returned.

Refunds

Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 5-10 business days. Your bank or card issuer may take additional time to post the refund.

Exchanges

The fastest way to get a different item is to return the one you have and place a new order for the item you want.

Questions

Email us at stillworkstore@gmail.com or use the contact form on our website. We reply within one business day.